Refund policy

At Aeturs, we want you to be satisfied with your purchase. If you experience an issue with your order, please contact us and we will do our best to resolve it.

Returns

We accept return requests within 30 days of delivery.

To be eligible for a return, the item must be:

• Unused and in its original condition.
• In the original packaging, when applicable.
• Accompanied by proof of purchase or your order number.

To request a return, please contact us at tricot0018@gmail.com with your order number and a description of the reason for the return.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include your order number and clear photos or videos showing the issue. We will review your request and, when appropriate, offer a replacement or refund.

Refunds

Once your return or refund request has been approved, your refund will be processed to the original payment method.

Please allow your payment provider additional processing time for the refund to appear in your account.

Non-Returnable Items

Certain items may not be eligible for return for hygiene, safety, or other applicable reasons. We will inform you if your specific product falls under an applicable exception.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, the customer may be responsible for return shipping costs.

We recommend using a trackable shipping service when returning an item, as Aeturs cannot guarantee receipt of items that are lost during return shipping.

Cancellations

If you need to cancel an order, please contact us as soon as possible. Because orders may enter processing quickly, we cannot guarantee that a cancellation can be made after processing has begun.

If the order has already been shipped, our standard return policy will apply.

For questions regarding refunds or returns, please contact:

Email: tricot0018@gmail.com